Privacy Policy

1. Introduction

Data privacy is very important to Alcyon Shield. This Privacy Policy (“Privacy Policy”) details how we collect, share, and otherwise process information relating to individuals on our Website and mobile application (our “Services”), as well as when you call or otherwise interact with us. This Privacy Policy also lets you know about your privacy rights and options you may have regarding our processing of Personal Information.

References to “you” mean any person submitting any data, personal or otherwise, on this Website.

Alcyon Shield is a leading digital insurance platform providing specialty insurance solutions for small businesses. Operating as a technology-first company, we leverage advanced AI and automation to simplify complex risks and deliver transparent, efficient insurance products to our partners and customers across the United States.

This Privacy Policy is additional to and does not supplant or supersede our Terms of Service.

Please read this Privacy Policy carefully. If any term in this Privacy Policy is unacceptable to you, please do not use the Website or provide us with any Personal Information.

2. What is Personal Information?

Personal Information is generally information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person (for example, name, address, telephone number, Social Security number, and driver’s license number.)

3. Collection of Your Information

(a) Information you provide directly to us.

Alcyon Shield may collect information about you in order to underwrite, sell, solicit, and negotiate insurance products and services. This may include the following information, not all of which is necessarily Personal Information under U.S. privacy laws:

• Your first and last name; phone number (both work and personal); home address; employment address; email address (both work and personal); date of birth; gender; any online profile you may have; your social security number, driver’s license number, marital status, financial data, educational background, and employment history.
• Any information you submit to us when/if you get in touch with our customer service team via contact form, email, chat, phone, or other means.
• Information associated with your social media or other online account when you access our Website through such an account.
• Any information you submit when writing a review about the products you have purchased.
• Your activity on our Website, such as page views, order information, or information provided when requesting insurance quotes or surveys.
• Criminal background of business owners; history of bankruptcy, tax, or credit liens; history of lawsuits related to poor workmanship, construction defects, water intrusion, or mold/fungi; and information relating to insurance or employee benefit programs.

(b) Personal Information we collect automatically

When you visit our Website or use our mobile application, we may automatically collect certain information, including your IP address, the date and time you accessed our Services, the hardware, software or internet browser you use and information about your mobile device or computer’s operating system. We might also collect information about clicks, which pages you have been browsing, and any information you have provided us in connection with shopping for or configuring insurance quotes.

4. How We Use Your Personal Information

Alcyon Shield collects information related to you for a variety of purposes, including to:

• Underwrite, sell, solicit, and negotiate insurance products and services.
• Process your order and determine eligibility for products and services.
• Contact you regarding your account, quotes, orders, payments, renewals, and endorsements.
• Inform the research and development of new products and services.
• Analyze claims data to carry out our obligations and enforce our rights.
• Comply with or satisfy a legal or regulatory requirement.

5. With Whom Do We Share Your Personal Information

Alcyon Shield may disclose your information as follows:

1. To insurers, reinsurers, brokers, underwriters, and others involved in the claims handling process.
2. To third parties who assist us in operating our Website or conducting our business.
3. To comply with the law, enforce our Website policies, or protect rights, property, or safety.
4. To our service providers which are contractually restricted from using or disclosing your information except as necessary to perform services on our behalf.

No mobile information will be shared with third parties for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. For How Long Will We Store Your Personal Information

In general, we aim to keep Personal Information only for as long as necessary and only for the reason(s) we collected it, including complying with applicable laws and regulations.

7. Data Security

Alcyon Shield takes steps to protect your information from unauthorized access. While we take reasonable measures to protect the information you submit via the website, no internet transmission is ever fully secure or error free.

8. Third-Party Links

We may include on our Website links to other websites containing third party products or services. Please note that this Privacy Policy does not apply to those websites or services. We encourage you to read the privacy statements and terms and conditions of any linked or referenced third-party websites you enter.

9. Your Choices

Alcyon Shield provides you with the opportunity to opt into (and then subsequently opt out of) receiving promotional text messages, push messages and voicemails, as well as to opt-out of receiving promotional emails.

10. Cookies

Alcyon Shield collects information about how you use our Website by using cookies. A cookie is a small text file, generated by a website that is stored in the website user’s internet browser or computer or mobile device hard drive.

11. Alcyon Shield’s Cookie Use

Cookies allow Alcyon Shield to identify a user’s device when that user returns to our Website and to run its Services more efficiently by providing a more stable experience customized to each user.

12. Your control over cookies

You can control and manage your cookies in various ways. You can control whether you block or accept cookies by modifying your internet browser settings.

13. International Users

Alcyon Shield and this Website are based in the United States. Alcyon Shield only offers insurance to United States residents.

14. State-Specific Rights

California, Virginia, Colorado, and Connecticut grant residents specific rights regarding the collection and use of their Personal Information, including the right to access, correct, delete, and opt-out of the sale of personal information.

To exercise any of these rights, please contact us at insights@alcyonshield.com.

15. Do Not Track Signals

Because there is not yet a common understanding of how to interpret the DNT signal, our services do not currently respond to browser DNT signals.

16. Alcyon Shield Does Not Intend to Collect Information of Children

Our Services are not directed towards individuals under the age of thirteen (13), and we do not knowingly collect or solicit Personal Information from children or anyone under the age of 13.

17. Revisions To Our Privacy Policy

We reserve the right to change this Privacy Policy at any time by posting the changes/amended Privacy Policy on this Website.

18. Contact Us

If you have any questions relating to this Privacy Policy or your Personal Information that Alcyon Shield maintains, please use the contact information below:

• Email: insights@alcyonshield.com
• Phone: 678.628.5017
• Website: https://alcyonshield.com/